> ## Documentation Index
> Fetch the complete documentation index at: https://docs.askverso.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Help with your study

> Quick checks and a direct route to the Verso team.

If something is getting in the way of your research, start with the checks below or contact [contact@askverso.ai](mailto:contact@askverso.ai).

<AccordionGroup>
  <Accordion title="I cannot find a study or feature">
    Check the workspace selected in your account menu and ask an administrator to confirm your access. Some capabilities need to be enabled for your workspace or study. See [Team access](/administration/members-and-roles).
  </Accordion>

  <Accordion title="My study is not ready to launch">
    Follow the items Verso highlights and use the [launch checklist](/fielding/readiness-checklist). Test the interview before distributing the link.
  </Accordion>

  <Accordion title="Participants cannot start or record">
    Check that fieldwork is open and that you have shared the intended recruitment link. For recording issues, check the browser's microphone and camera permissions. See [The participant experience](/fielding/what-participants-see).
  </Accordion>

  <Accordion title="A transcript or result needs checking">
    Return to the recording or supporting responses. Check the participant group and filters when comparing counts. Share the study and affected answer with your Verso contact if something needs correction.
  </Accordion>

  <Accordion title="The Research Agent needs more direction">
    Name the study, audience and question you want to explore. Ask for supporting sources and specify the output you need, such as a comparison or a short stakeholder summary. See [Research Agent](/exploring/research-agent) for examples.
  </Accordion>
</AccordionGroup>

When contacting support, include the study link, what you expected and what happened. That helps us get to the right answer quickly.